Kathy Beazley
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Photo courtesy of Metrocrest Services

Metrocrest Services Officially Opens New Home in Heart of Metrocrest Community to Envelop Clients in Hope, Dignity and Respect

Welcome home, Metrocrest Services! Local non-profit answers unprecedented need with new facility that provides wrap-around services to help people on the path to self-sufficiency.


Friends and supporters gathered today for a housewarming party unlike any other, a celebration of the new home of Metrocrest Services at 1145 North Josey Lane in Carrollton, in the heart of the Metrocrest community, which comprises the areas of Carrollton, Addison, Farmers Branch, Coppell, and areas of Dallas.

“The collective effort of so many in the community – volunteers, donors, staff and city officials – is not only the reason we were able to build and open this new facility, but it’s also the reason this organization has been able to serve our clients for more than five decades,” said Tracy Eubanks, CEO of Metrocrest Services. “Their support is the reason we can help people on the path to self-sufficiency.”

Putting People on the Path to Self-sufficiency

Inside the new home of Metrocrest Services, its clients find a modern, spacious place to access the services they need, all delivered with dignity and respect.  The new home brings all of the organization’s services under one roof, creating convenient access for clients and volunteers alike with the largest expansion the non-profit has had in its 50-year history. 

Designed by Gensler and built by Talley Riggins Construction Group, the 48,000-square-foot facility on 4.6 acres in Carrollton is a welcoming hub for all of Metrocrest Services’ daily operations, including providing access to nutritious food, workforce development and financial literacy, rent and utility assistance, senior services and other programs for individuals, families and seniors that lead to self-sufficiency and foster independence. The Ratliff Group served as construction manager and owner’s representative for the new facility.

The campus also includes shared space for complementary service providers to support clients from one central location and a volunteer center for greater opportunities for community engagement. 

Feeding the Need

More than 25 percent of the new facility is dedicated to the Metrocrest Services Food Pantry, an on-site warehouse, a Volunteer Center to support pantry operations and a Teaching Kitchen. This new space doubles the former facility’s space for dry and cold storage, ensuring the Food Pantry will stay stocked with nutritious food throughout the day. 

Clients may easily access the Food Pantry through a dedicated entrance, grab a grocery cart, and shop the shelves of this pantry as if it were a neighborhood grocery store. Bright lights and cheerful pictures adorn the walls of the two-story facility, where clients are assisted by staff and volunteers dedicated to creating a good experience with education and support. 

Outside, a Teaching Garden on the campus empowers clients to learn more about growing and harvesting fresh fruit and an indoor Teaching Kitchen is a fun place for workshops on healthy food preparation.

An Increased Need

The need today is greater than ever, and Metrocrest Services is rising to the challenges while planning well for the future ahead. Even before the COVID-19 pandemic, prior to the deadly winter storm and the economic hardships many have endured, the Metrocrest community has experienced a staggering need for social services. 

Individuals, local businesses and large corporations have come together to fund $18 million toward the Building Our Future capital campaign to build the new headquarters. The North Texas Food Bank, Southwest Airlines, Sam Pack, Vari and Container Store are some of the many names seen in the new facility, highlighting the deep community support offered to the work of Metrocrest Services.

To help stock the pantry’s new shelves, provide additional support to North Texans in need, and provide needed items for the new facility, find the Metrocrest Services Amazon Wish List at

Metrocrest Services, Inc., is a 501(c)3 nonprofit organization dedicated to providing programs for individuals, families and seniors that lead to self-sufficiency and foster independence. Programs include rent and utility bill assistance, financial and budgeting assistance, food pantry, employment coaching and transportation, minor home repairs and home-delivered meals to benefit seniors. Additionally, Metrocrest provides programs focused on children including holiday gifts and summer food. For more information, visit

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